Key points
What to retain before inspection: packaging, receipt, contract, photos, correspondence, delivery reports and repair documents.
For product examination, it is important to retain the goods, packaging, purchase documents, correspondence, photos of defects and information on repair, delivery or use. Better-prepared materials allow the questions and conclusions to be formulated more precisely.
- record the product's condition before repair and return;
- do not discard packaging, labels or components;
- retain correspondence and the seller's replies;
- take overall photos and close-ups of defects;
- formulate the expert questions before court proceedings.