Saint Petersburg and the Leningrad Region

Every product has a history.
We examine the facts.

Examination of product quality, defects and their causes, completeness, labelling, condition, conformity to the description and suitability for continued use. For consumers, sellers, suppliers, companies and court disputes.

Send photos and a description ↗
Illustrative still life: packaging, a damaged household appliance and a measuring instrument
Product → Condition → Cause of the defectIllustration, not materials from an actual case
Before work begins

First, we establish the properties and circumstances.

Product documents and information are assessed against the questions posed. We agree on the adequacy of the materials and scope of work before the examination begins.

Choose questions for the expert ↗
Procedure

How a product examination is carried out

The task is to go beyond describing the goods and examine their actual condition, documents, defects, completeness, signs of use and the causal connection between a defect and the circumstances of purchase, delivery, repair or use.

We define the task.
What is needed: a claim, return, court case, review, specialist opinion, batch inspection or questions for an expert.
We collect the materials.
Photos, receipt, contract, warranty, packaging, correspondence, delivery and repair reports, service documents and opinions.
We carry out an inspection.
Defects, completeness, labelling, signs of use, damage, packaging condition and other indicators are recorded.
We analyse the causes.
Manufacturing defects are distinguished from damage during delivery, use, storage, repair or care.
We prepare the document.
An inspection record, specialist opinion, review, defect table, expert questions or assessment for a lawyer.
Services

Examination areas

Result format

What you can receive

  • Specialist opinion:
    description of the goods, documents, defects, causes, condition, completeness, labelling and conclusions.
  • Inspection record:
    photographic record, external condition, damage, signs of use and list of identified defects.
  • Report review:
    analysis of an expert, service centre, seller or other organisation's report for errors, inconsistencies and omissions.
  • Questions for court:
    expert question wording, an application for a repeat or supplementary examination and comments on the report.
Positioning for Saint Petersburg: the website focuses on comprehensive opinions, reviews and expert documents for disputes, business and court proceedings, rather than the cheapest record for a simple item.
Pricing

Indicative costs

Telephone consultation up to 15 minutes
Briefly define the task, documents and possible examination format.
free
Product examination in Saint Petersburg
Examination of quality, condition, completeness, labelling, defects and their causes in non-food goods.
from RUB 20,000
Examination of defective goods
Product inspection in disputes about manufacturing defects, returns, repairs, damage, signs of use and conformity to stated characteristics.
from 18 000 ₽
Product examination for court proceedings
Specialist opinion, report review or preparation of materials for a court dispute concerning product quality, value, defects and causes of damage.
from RUB 35,000
Product specialist opinion
Written opinion based on product inspection and analysis of documents, photos and conditions of purchase, repair, delivery or use.
from RUB 25,000
Review of a product examination report
Review of an expert or specialist opinion: completeness of examination, reasoning, questions, documents, inconsistencies and methodological errors.
from RUB 25,000
Examination of clothing, footwear and textiles
Examination of defects in clothing, footwear, bags, textiles, knitwear, fur and leather goods, and the effects of washing or dry cleaning.
from 18 000 ₽
Examination of furniture and kitchen units
Inspection of upholstered, cabinet and kitchen furniture, wardrobes, worktops, fittings, assembly, installation and damage after delivery.
from RUB 25,000
On-site inspection in Saint Petersburg
The cost depends on the district, time, number of objects and urgency.
from RUB 15,000
Articles

Useful materials

Inquiry

Send photos, documents and your question about the product

You can attach a receipt, contract, warranty certificate, photos of defects, delivery report, correspondence, seller's reply, service report or court order.

  • identification of defects and quality indicators;
  • causes of defects;
  • completeness, labelling and conformity to the description;
  • specialist opinion or report review;
  • questions for court proceedings or a claim.

How data is processed: Personal Data Processing Policy. Submit only necessary materials and obscure unnecessary third-party data.

Product photos, purchase documents, the warranty certificate, correspondence, delivery or repair reports and previous opinions help with estimating the cost.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.

Product examination in Saint Petersburg and the Leningrad Region
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