What is included
Examination of quality, condition, completeness, labelling, defects and their causes in non-food goods.
The examination considers the goods, photos, documents, conditions of purchase, delivery, repair and use, correspondence and questions posed.
What is checked
- name, model, completeness, labelling and packaging;
- external product condition and identified defects;
- traces of use, repair, delivery, storage or improper care;
- conformity to the description, contract, technical specification, order or purchase documents;
- causes of defects within the limits of the materials provided;
- adequacy of documents and need for additional examinations.
What to provide
- the goods themselves and packaging, if retained;
- receipt, contract, warranty certificate and delivery note;
- photos of defects, overall views and markings;
- delivery, repair, service or dry-cleaning report;
- correspondence with the seller, supplier or marketplace;
- court or lawyer's questions, if the dispute has already begun.
Pricing
from RUB 20,000. The final price depends on the type of goods, number of objects, need for a site visit, complexity of the questions, volume of documents and urgency.