Key points
What to look for: scope of competence, report format, documents, timeframes and experience with similar goods.
For product examination, it is important to retain the goods, packaging, purchase documents, correspondence, photos of defects and information on repair, delivery or use. Better-prepared materials allow the questions and conclusions to be formulated more precisely.
- record the product's condition before repair and return;
- do not discard packaging, labels or components;
- retain correspondence and the seller's replies;
- take overall photos and close-ups of defects;
- formulate the expert questions before court proceedings.