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Examination for a product return

When a specialist opinion helps in a dispute with a seller, service centre, supplier or marketplace.

Key points

When a specialist opinion helps in a dispute with a seller, service centre, supplier or marketplace.

For product examination, it is important to retain the goods, packaging, purchase documents, correspondence, photos of defects and information on repair, delivery or use. Better-prepared materials allow the questions and conclusions to be formulated more precisely.

record the product's condition before repair and return;
do not discard packaging, labels or components;
retain correspondence and the seller's replies;
take overall photos and close-ups of defects;
formulate the expert questions before court proceedings.

Inquiry

Send photos, documents and your question about the product

You can attach a receipt, contract, warranty certificate, photos of defects, delivery report, correspondence, seller's reply, service report or court order.

identification of defects and quality indicators;
causes of defects;
completeness, labelling and conformity to the description;
specialist opinion or report review;
questions for court proceedings or a claim.

TaskWho is enquiringYour nameContact phone number or email *Which productBriefly describe the situation *Attach photos, a receipt, contract, report, opinion or correspondence I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Submit only necessary materials and obscure unnecessary third-party data.

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Product photos, purchase documents, the warranty certificate, correspondence, delivery or repair reports and previous opinions help with estimating the cost.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.