What is included
Recording damage after transport, delivery, storage, unpacking, installation or handover to the buyer.
The examination considers the goods, photos, documents, conditions of purchase, delivery, repair and use, correspondence and questions posed.
What is checked
- name, model, completeness, labelling and packaging;
- external product condition and identified defects;
- traces of use, repair, delivery, storage or improper care;
- conformity to the description, contract, technical specification, order or purchase documents;
- causes of defects within the limits of the materials provided;
- adequacy of documents and need for additional examinations.
What to provide
- the goods themselves and packaging, if retained;
- receipt, contract, warranty certificate and delivery note;
- photos of defects, overall views and markings;
- delivery, repair, service or dry-cleaning report;
- correspondence with the seller, supplier or marketplace;
- court or lawyer's questions, if the dispute has already begun.
Pricing
from RUB 20,000. The final price depends on the type of goods, number of objects, need for a site visit, complexity of the questions, volume of documents and urgency.
Connecting damage with delivery stages
For an examination after delivery, it is important to reconstruct the sequence: dispatch, transport, unloading, unpacking, assembly and discovery of the defect. Record available information about product condition at each stage. Separately state when the first damage photo was taken and what was done beforehand. Discovery after transport does not, by itself, explain how the defect formed.
Packaging and the item are examined together
Photos of all sides of the transport packaging, internal padding and the item's position inside help with comparison. A dent in the box is compared with the location of chips or deformation in the goods. Matching areas may support a particular explanation, while an apparently undamaged box does not rule out other effects without further analysis.
- Retain package identifiers and markings that link the box to the particular item.
- Attach the handover record with the comments actually entered and photos of the original condition.
- State who unpacked, moved and installed the goods.
- If packaging has been lost, report this before inspection rather than replacing it with a similar box.
The opinion may separately assess the damage type, possible mechanism and whether the data are sufficient to link it to a particular stage. A technical conclusion on the mechanism does not automatically determine the carrier's, seller's or buyer's liability: the handover terms, assessed within the dispute, also matter to the allocation of responsibility.