What is included
Analysis of goods and documents in a supplier-buyer dispute: quality, quantity, assortment, completeness and labelling.
The examination considers the goods, photos, documents, conditions of purchase, delivery, repair and use, correspondence and questions posed.
What is checked
- name, model, completeness, labelling and packaging;
- external product condition and identified defects;
- traces of use, repair, delivery, storage or improper care;
- conformity to the description, contract, technical specification, order or purchase documents;
- causes of defects within the limits of the materials provided;
- adequacy of documents and need for additional examinations.
What to provide
- the goods themselves and packaging, if retained;
- receipt, contract, warranty certificate and delivery note;
- photos of defects, overall views and markings;
- delivery, repair, service or dry-cleaning report;
- correspondence with the seller, supplier or marketplace;
- court or lawyer's questions, if the dispute has already begun.
Pricing
from RUB 40,000. The final price depends on the type of goods, number of objects, need for a site visit, complexity of the questions, volume of documents and urgency.
How to divide a mixed shipment for inspection
A shipment may include different models, sizes, manufacturing dates and packages. Before inspection, it is divided into groups according to features relevant to the task. For example, model differences matter for conformity to the specification, while packaging condition matters for damage analysis. New items, returned goods and units already installed must not be silently combined into one group.
A useful list records the specification item, required quantity, objects actually presented, product identifiers and handover document. A separate column records the property checked and the result. This shows whether an observation concerns the whole line item, one unit or only documents that could not be linked to an object.
Limits of batch inspection
If only part of a shipment is examined, the materials must clearly identify the total volume, selection method and selected units. Inspecting one damaged item confirms its condition; extending the conclusion to other goods requires justification. Lack of access to part of a batch must be recorded separately from absence of defects.
- Which actual properties fail to meet the specific supply terms?
- Which units or groups does each identified nonconformity concern?
- Which requirements can be checked through documents, and which require measurements or testing?
- Are the objects provided sufficient to answer the question about the stated batch volume?
This approach helps define the task before goods are handed over and produce a result that clearly links the supplied line item, examined object and conclusion.